I’ve also seen this functionality over the years created solely by development teams so that they can quickly switch users (and roles) to assist with development of an application, without having to keep authenticating every second. ![]() This feature allows support teams to see the application as the user would see it, often in relation to following a user journey in the context of that user, in order to see the same error message a user is receiving with a view to resolving the issue. A user impersonation feature typically allows a privileged user, such as an administrator, but typically these days, support teams, to sign into an application as a specific user without needing to know the user’s password.
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